Privacy Policy

Last updated: 2026-08-13

Welcome to Vessel™. Your privacy is important to us. This Privacy Policy explains how Vessel™ ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website at tryvessel.co, make a purchase, or otherwise interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

Vessel™ collects information from you in several ways when you use our website and services.

Information You Provide to Us

Contact Information: Name, email address, phone number, and shipping/billing addresses.
Account Information: Username, password, and order history when you create an account.
Payment Information: Credit card numbers and other payment details, processed securely through our third-party payment processors. Vessel™ does not store full payment card numbers on our servers.
Communications: Information you provide when contacting customer support, leaving reviews, or participating in surveys and promotions.

Information Collected Automatically

Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages viewed, time spent on pages, links clicked, and referring URLs.
Location Data: Approximate geographic location derived from your IP address.

2. How We Use Your Information

Vessel™ uses the information we collect for the following purposes:

To process and fulfill your orders, including shipping and payment processing.
To communicate with you about your orders, account, and customer service inquiries.
To send you marketing communications, promotions, and newsletters (with your consent, where required by law).
To personalize your shopping experience and provide product recommendations.
To improve our website, products, and services through analytics.
To detect, prevent, and address fraud, security issues, and technical problems.
To comply with legal obligations and enforce our terms of service.

3. Cookies and Tracking Technologies

Vessel™ uses cookies, pixels, and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

We use the following types of cookies:

Essential Cookies: Required for the website to function properly, including shopping cart and checkout functionality.
Analytics Cookies: Help us understand how visitors interact with our website so we can improve it.
Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Preference Cookies: Remember your settings and preferences, such as language and region.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For visitors from regions requiring consent, we present a cookie consent banner allowing you to accept or decline non-essential cookies.

4. Third-Party Services

Vessel™ works with trusted third-party service providers to operate our business. These may include:

Payment Processors: To securely process transactions.
Shipping and Fulfillment Partners: To deliver your orders.
Analytics Providers: Such as web analytics tools that help us understand site usage.
Marketing and Advertising Platforms: To deliver and measure advertising campaigns.
Email Service Providers: To send transactional and marketing communications.

These third parties have access to your information only to the extent necessary to perform their services and are contractually obligated to protect your data. We do not sell your personal information to third parties for their own marketing purposes without your consent.

5. Data Security

Vessel™ implements industry-standard technical and organizational security measures to protect your personal information, including:

SSL/TLS encryption for data transmitted between your browser and our servers.
Secure, PCI-DSS compliant payment processing.
Access controls limiting employee access to personal data on a need-to-know basis.
Regular security assessments and monitoring.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected users and relevant authorities in the event of a data breach as required by applicable law.

6. Your Rights Under GDPR (European Users)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, Vessel™ processes your personal data in accordance with the General Data Protection Regulation (GDPR). You have the following rights:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data ("right to be forgotten").
Right to Restrict Processing: Request that we limit how we use your data.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

Our legal bases for processing your personal data include: performance of a contract (fulfilling your orders), your consent (marketing communications), legitimate interests (improving our services and preventing fraud), and compliance with legal obligations. To exercise any of these rights, please contact us at support@tryvessel.co. You also have the right to lodge a complaint with your local data protection supervisory authority.

7. Your Rights Under CCPA (California Residents)

If you are a California resident, Vessel™ provides you with the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, and the purposes for collecting it.
Right to Delete: Request deletion of your personal information, subject to certain exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out: Opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your CCPA rights, please email us at support@tryvessel.co with the subject line "CCPA Request." We will verify your identity before processing your request and respond within 45 days as required by law. You may also designate an authorized agent to make requests on your behalf.

8. Data Retention

Vessel™ retains your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Vessel™ does not knowingly collect personal information from children under the age of 13 (or under 16 in the EEA). Our website and services are intended for adults. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@tryvessel.co, and we will promptly delete such information from our records.

10. International Data Transfers

Vessel™ may transfer your personal information to countries outside of your country of residence, including the United States. When we transfer data from the EEA, UK, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to ensure your data receives an adequate level of protection.

11. Changes to This Privacy Policy

Vessel™ may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where required by law, notify you via email or a prominent notice on our website. We encourage you to review this policy periodically. Your continued use of tryvessel.co after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Vessel™ handles your personal information, please contact us:

Email: support@tryvessel.co
Website: tryvessel.co

We are committed to resolving any privacy concerns you may have and will respond to your inquiry as promptly as possible.