Refund Policy

Last updated: 2026-07-20

At Vessel™, your happiness is our highest priority. We stand behind every product we make, and we want you to feel completely confident in every purchase from tryvessel.co. If something isn't right, we'll make it right — it's that simple.

Our Satisfaction Guarantee: If you're not 100% delighted with your Vessel™ purchase, we'll work with you to find a solution — whether that's a refund, replacement, or exchange. No hassle, no hoops, no fine print games.

Our 90-Day Return Window

Vessel™ offers a generous 90-day return window from the date your order is delivered. We believe you should have plenty of time to truly experience your purchase and decide whether it's right for you. If at any point within those 90 days you decide it's not a perfect fit, simply reach out and we'll start the return process.

The 90-day window begins on the delivery date, not the order date.
Returns initiated within the window are eligible for a full refund of the purchase price.
Not sure if you're still within the window? Email us at support@tryvessel.co and we'll check for you.

Condition of Returns

We keep our return requirements simple and fair. To be eligible for a return, Vessel™ asks that items meet the following conditions:

Items should be in reasonably good condition — gently used items are absolutely fine. We know you need to actually try a product to know if you love it.
Please include original packaging and accessories when possible. Missing a box? Don't worry — just let us know and we'll still work with you.
Items should be free of significant damage caused by misuse (normal wear from everyday use is expected and accepted).

If you're unsure whether your item qualifies, don't hesitate to ask. Our team reviews every situation individually, and we always aim to say yes.

Refund Process

Getting a refund from Vessel™ is quick and painless. Here's exactly how it works:

Contact us: Email support@tryvessel.co with your order number and a brief note about why you're returning the item. (Feedback helps us improve, but it's never required for a refund.)
Receive your return label: We'll send you a prepaid return shipping label within 1 business day. For most returns, return shipping is on us.
Ship it back: Pack up your item, attach the label, and drop it off at any carrier location.
Get your refund: Once we receive your return, we'll process your refund within 3–5 business days. Refunds are issued to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear in your account.

You'll receive email confirmation at every step, so you're never left wondering where things stand.

Non-Refundable Items

While Vessel™ accepts returns on nearly everything we sell, a few items cannot be refunded for health, safety, or practical reasons:

Gift cards and store credit
Final sale items that were clearly marked as final sale at the time of purchase
Personalized or custom-made products created specifically for you
Items marked as hygienic or single-use that have been opened, where noted on the product page

Even for non-refundable items, if something arrives damaged or defective, we'll always replace it or make it right — see our damaged items section below.

Exchanges

Want a different size, color, or product instead of a refund? Vessel™ makes exchanges easy:

Email support@tryvessel.co with your order number and the item you'd like instead.
We'll ship your replacement as soon as your return is scanned by the carrier — no need to wait for the return to arrive back at our warehouse.
If the new item costs more, we'll simply invoice the difference; if it costs less, we'll refund the difference.
Exchange shipping is always free, both ways.

Damaged or Defective Items

If your Vessel™ order arrives damaged, defective, or not as described, we sincerely apologize — and we'll fix it fast. Here's what to do:

Email support@tryvessel.co within a reasonable time of delivery.
Include your order number and a photo or two of the damage (this helps us improve our packaging and hold carriers accountable).
We'll send a free replacement or full refund — your choice — typically without requiring you to return the damaged item.

Damaged and defective items are covered even beyond our standard 90-day window in cases of manufacturing defects. We build our products to last, and we stand behind them.

Contact Us

Questions about a return, refund, or exchange? The Vessel™ support team is real, friendly, and ready to help.

Email: support@tryvessel.co
Website: tryvessel.co
Response time: We reply to all inquiries within 1 business day — usually much faster.

Thank you for choosing Vessel™. We're grateful for your trust, and we're committed to earning it with every order.