Refund Policy

Last updated: 2026-08-13

Our Satisfaction Guarantee

At Vessel™, your happiness matters to us. That's why every purchase from tryvessel.co is backed by our 90-day money-back guarantee. If you're not completely satisfied with your order, we'll make it right with a full refund to your original payment method.

Return Window (90 Days)

Vessel™ gives you a full 90 days from the date of delivery to decide whether your purchase is right for you. If at any point within those 90 days you'd like a refund, simply reach out to us and we'll take care of you.

• The 90-day window begins on the day your order is delivered.
• Refund requests made within this window qualify for a full refund.
• Requests made after the 90-day window has closed are not eligible for a refund.

Condition of Returns

To help us process your refund smoothly, Vessel™ asks that returned items meet the following conditions:

• Items should be returned in their original packaging where possible.
• Items should include all original components, parts, and accessories.
• Items should be free from damage caused by misuse or alteration.

Not sure whether your item qualifies? Just ask — our support team is happy to help before you send anything back.

Refund Process

Getting a refund from Vessel™ is simple. Here's exactly how it works:

1. Email us at support@tryvessel.co with your order number and let us know you'd like a refund.
2. We'll reply with return instructions so you know exactly how to send your item back to us.
3. Your refund is issued in full to your original payment method.

That's it — no hoops, no hassle. Depending on your bank or card issuer, it may take a few business days for the refund to appear on your statement after it has been issued.

Non-Refundable Items

While Vessel™ stands behind everything we sell, a few items cannot be refunded:

• Items requested for refund after the 90-day return window has closed.
• Items damaged through misuse, neglect, or unauthorized modification.
• Items marked as final sale at the time of purchase.
• Gift cards and promotional credits.

Exchanges

Vessel™ handles exchanges through our standard refund process. If you'd like a different item, simply:

1. Email support@tryvessel.co to request a refund for your original item — we'll reply with return instructions.
2. Once your refund is issued in full to your original payment method, place a new order for the item you'd like instead.

This ensures you get exactly what you want, backed by the same 90-day guarantee on your new order.

Damaged or Defective Items

We're sorry if your Vessel™ order arrived damaged or not as expected — we want to make it right. If your item arrives damaged or defective, please email support@tryvessel.co within the 90-day return window and include your order number and a brief description of the issue. Our team will reply with return instructions, and once we've heard from you, your refund will be issued in full to your original payment method.

Contact Us

Questions about your order or this policy? The Vessel™ support team is here to help.

• Email: support@tryvessel.co
• Website: tryvessel.co

Thank you for choosing Vessel™. Your satisfaction is our priority — if you're ever unhappy with your purchase, our 90-day money-back guarantee has you covered.