Contact Us

Last updated: 2026-08-13

Hello, and welcome! We're so glad you're here. At Vessel™, every message we receive matters to us — whether you have a question about your order, need help choosing the right product, or simply want to say hi. Our friendly support team is ready and happy to help.

How to Reach Us

The best and fastest way to get in touch with Vessel™ is by email. Just send us a note at support@tryvessel.co and a real human from our team will get back to you personally.

To help us assist you as quickly as possible, please include the following in your email when relevant:

• Your order number (you'll find it in your confirmation email)
• The name and email address used at checkout
• A brief description of your question or issue — photos are welcome if something arrived damaged or not as expected

Response Times

We know waiting on a reply can be frustrating, so the Vessel™ team works hard to respond quickly:

• Typical response time: within 24 hours on business days
• Maximum response time: within 48 hours, even during busy periods like sales and holidays

Emails received over the weekend or on public holidays will be answered on the next business day. We promise — your message never goes unread.

Business Hours

Our Vessel™ support team is available during the following hours:

• Monday – Friday: 9:00 AM – 6:00 PM (ET)
• Saturday – Sunday: Closed (but feel free to email — we'll reply first thing Monday!)

Quick Answers

In a hurry? You might find the answer you're looking for right away. Before reaching out to Vessel™, feel free to browse these helpful resources:

• Frequently Asked Questions — answers to our most common questions
• Shipping Policy — delivery times, tracking, and shipping details
• Returns & Refund Policy — how to start a return, exchange, or refund
• Terms of Service — the fine print, made readable
• Privacy Policy — how we protect your information

Order Questions

Where is my order?

Once your Vessel™ order ships, you'll receive a confirmation email with tracking information. If you haven't received it or your tracking hasn't updated in a few days, email us at support@tryvessel.co and we'll track it down for you. You can also review our Shipping Policy for estimated delivery timelines.

Need to change or cancel an order?

We process orders quickly, so please email us at support@tryvessel.co as soon as possible with your order number and the change you'd like to make. We'll do everything we can to catch it before it ships.

Something wrong with your order?

If your item arrived damaged, defective, or just isn't right, we're truly sorry — and we'll make it right. Reach out to us at support@tryvessel.co with a photo and your order number, and check out our Returns & Refund Policy for details on how we handle replacements and refunds.

A Note from Our Team

Thank you for choosing Vessel™. Behind every email is a small team of people who genuinely care about your experience. Whatever brings you here today, we're grateful for the chance to help — and we'll always do our best to leave you smiling.

Warmly,
The Vessel™ Support Team
support@tryvessel.co