Shipping Policy

Last updated: 2026-07-20

Thank you for shopping with Vessel™. This Shipping Policy explains how we process, ship, and deliver orders placed on tryvessel.co. By placing an order with Vessel™, you agree to the terms outlined below. If you have any questions, please reach out to us at support@tryvessel.co.

1. Order Processing Time

All Vessel™ orders are processed within 1–3 business days (Monday through Friday, excluding public holidays). Orders placed after 2:00 PM local time, or on weekends and holidays, will begin processing the next business day.

• You will receive an order confirmation email immediately after checkout.
• A shipping confirmation email with tracking information will follow once your order leaves our warehouse.
• During high-volume periods (product launches, holidays, and promotional events), processing may take up to 5 business days. We appreciate your patience.

Please note: Processing time is separate from shipping time. Estimated delivery windows begin once your order has been dispatched from the Vessel™ fulfillment center.

2. Shipping Methods & Costs

Vessel™ offers the following shipping options at checkout. Rates are calculated based on your delivery address, package weight, and selected shipping speed.

Domestic Shipping Options

• Standard Shipping — 3–7 business days — $5.95 (FREE on orders over $50)
• Expedited Shipping — 2–3 business days — $12.95
• Priority / Overnight Shipping — 1–2 business days — $24.95

International Shipping Options

• International Standard — 7–21 business days — calculated at checkout
• International Express — 3–8 business days — calculated at checkout

Exact shipping costs for your order will always be displayed at checkout before you complete your purchase.

3. Domestic Shipping

Vessel™ ships to all 50 U.S. states, as well as U.S. territories and APO/FPO/DPO military addresses.

• Orders over $50 (after discounts, before taxes) qualify for free standard shipping.
• Deliveries to Alaska, Hawaii, U.S. territories, and military addresses may require additional transit time and are shipped via standard service only.
• We are unable to guarantee delivery dates for P.O. Box addresses; expedited and overnight options may not be available for these destinations.

4. International Shipping

Vessel™ proudly ships to most countries worldwide. Available destinations are displayed at checkout.

Duties, Taxes & Customs

• International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in your order total unless otherwise stated at checkout.
• Customs processing may add additional delivery time beyond our estimates. Vessel™ is not responsible for delays caused by customs authorities.
• If a package is refused or abandoned due to unpaid customs fees, refunds will be issued for the product cost only, minus original shipping charges and any return fees incurred.

Please contact your local customs office for more information on potential charges before placing your order.

5. Order Tracking

Once your Vessel™ order ships, you will receive a shipping confirmation email containing your tracking number and a link to follow your package in real time.

• Tracking information may take 24–48 hours to update after your shipping confirmation is sent.
• You can also track your order anytime by visiting tryvessel.co and entering your order number and email address on our order tracking page.
• If your tracking has not updated for more than 5 business days, please contact us at support@tryvessel.co and we will investigate with the carrier.

6. Lost, Stolen, or Delayed Packages

Vessel™ works with trusted carriers, but occasionally packages are delayed, lost, or marked as delivered without arriving. Here is how we handle these situations:

1. Marked delivered but not received: Please wait 48 hours, as carriers sometimes scan packages as delivered before final drop-off. Check with neighbors, household members, and your building's mail area.
2. Still missing after 48 hours: Contact us at support@tryvessel.co with your order number. We will open an investigation with the carrier.
3. Confirmed lost packages: If the carrier confirms a package is lost in transit, Vessel™ will offer a replacement or a full refund at your choice.

Claims for lost packages must be submitted within 30 days of the expected delivery date. Vessel™ is not responsible for packages stolen after a confirmed, accurate delivery; however, we will always do our best to assist you in resolving the situation.

7. Address Accuracy

Please double-check your shipping address before completing your order. Vessel™ is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• If you notice an address error, contact us immediately at support@tryvessel.co. We will do our best to update the address before the order ships, but we cannot guarantee changes once processing has begun.
• Packages returned to us due to an undeliverable or incorrect address can be reshipped at the customer's expense, or refunded for the product cost minus original shipping fees.

8. Contact Us

If you have any questions about this Shipping Policy or need help with an order, the Vessel™ support team is happy to assist:

• Email: support@tryvessel.co
• Website: tryvessel.co

We aim to respond to all inquiries within 1–2 business days. Thank you for choosing Vessel™!