Shipping Policy

Last updated: 2026-08-13

Thank you for shopping with Vessel™. This Shipping Policy explains how we process, ship, and deliver orders placed through tryvessel.co. By placing an order with Vessel™, you agree to the terms outlined below. If you have any questions, please reach out to us at support@tryvessel.co.

1. Order Processing Time

All Vessel™ orders are processed within 1–3 business days (Monday through Friday, excluding holidays) after your order is placed and payment is confirmed. Orders placed after 12:00 PM local time, or on weekends and holidays, will begin processing on the next business day.

• During peak seasons, promotional events, or product launches, processing times may extend to 3–5 business days.
• You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.
• Processing time is separate from shipping time. Estimated delivery windows begin once your order leaves our fulfillment center.

2. Shipping Methods & Costs

Vessel™ offers several shipping options at checkout. Shipping costs are calculated based on your delivery address, order weight, and the shipping method you select. Final shipping charges will be displayed at checkout before you complete your purchase.

Available Shipping Options

• Standard Shipping: 5–8 business days after processing.
• Expedited Shipping: 2–4 business days after processing.
• Express Shipping: 1–2 business days after processing.

From time to time, Vessel™ may offer free standard shipping promotions on qualifying orders. Any minimum order thresholds or promotional terms will be clearly displayed on tryvessel.co at the time of purchase.

3. Domestic Shipping

Vessel™ ships to all 50 U.S. states, as well as U.S. territories, APO/FPO/DPO addresses, and P.O. boxes where carrier service permits.

• Standard domestic orders typically arrive within 5–8 business days after processing.
• Deliveries to Alaska, Hawaii, U.S. territories, and military addresses may require additional transit time of 3–7 business days.
• Some expedited options may not be available for P.O. boxes or military addresses.

4. International Shipping

Vessel™ is pleased to ship to select international destinations. Available countries and shipping rates will be displayed at checkout.

• Estimated delivery: International orders typically arrive within 7–21 business days after processing, depending on destination and customs clearance.
• Duties & taxes: International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in your order total at checkout.
• Customs delays: Vessel™ is not responsible for delays caused by customs processing in the destination country.
• Refused shipments: If a package is refused or unclaimed and returned to us, we may deduct return shipping costs and any applicable fees from your refund.

Please note: International transit times are estimates only and are not guaranteed. Customs inspections and local carrier conditions may extend delivery timelines beyond our control.

5. Order Tracking

Once your Vessel™ order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

1. Allow 24–48 hours for your tracking number to become active and display movement in the carrier's system.
2. Use the tracking link in your confirmation email to monitor your shipment's progress.
3. If your tracking number has not updated after 5 business days, please contact us at support@tryvessel.co so we can investigate.

6. Lost, Stolen, or Delayed Packages

Vessel™ works with trusted carriers to ensure your order arrives safely, but occasionally packages may be delayed, lost, or marked as delivered when they haven't arrived.

If Your Package Is Marked "Delivered" But Missing

• Check around your delivery location, including porches, mailrooms, side doors, and with neighbors or building management.
• Wait 48 hours — carriers occasionally mark packages as delivered before they physically arrive.
• If the package still hasn't arrived after 48 hours, contact us at support@tryvessel.co with your order number.

If Your Package Is Lost in Transit

• If tracking has not updated for 7 business days (domestic) or 14 business days (international), contact our support team.
• Vessel™ will open an investigation with the carrier on your behalf. Once the investigation is complete, we will offer a replacement or refund as appropriate.

Vessel™ is not liable for packages that are lost or stolen after the carrier confirms delivery to the address provided at checkout; however, we will always do our best to help you resolve the situation.

7. Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order with Vessel™. This includes apartment or unit numbers, building names, and correct postal codes.

• Vessel™ is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
• If you notice an error in your shipping address, contact us at support@tryvessel.co immediately. We will make every effort to correct the address before the order ships, but we cannot guarantee changes once processing has begun.
• Packages returned to us due to an invalid or undeliverable address can be reshipped at the customer's expense, or refunded minus original shipping costs.

8. Contact Us

If you have any questions about this Shipping Policy or need help with an order, the Vessel™ support team is happy to assist:

• Email: support@tryvessel.co
• Website: tryvessel.co

Please include your order number in all correspondence so we can assist you as quickly as possible. Our team typically responds within 1–2 business days.